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Kolkata: Taxi operators in Kolkata have announced a helpline no to tide over the widespread allegations of drivers of yellow taxis overcharging from passengers or refusing to go on routes other than the ones they prefer.

The move comes following a prod from the state transport department, which recently increased the fare for taxis in the city after a prolonged appeal from the operators.

The helpline no, 9331949346, will start functioning from Thursday morning and passengers can lodge complain by either making a call or sending a text / WhatsApp message.

Interestingly, the mobile number belongs to Bimal Guha, president of the Bengal Taxi Association (BTA), the largest body of taxi operators in Kolkata. Until now, the number was only available to the media but fed up by the widespread allegations highlighted in newspapers, the veteran taxi association boss has opened the line to the general public as well.

BTA has urged people to save the number of their mobile phone and call/text the moment they face a refusal, overcharging, or harassment at the hands of any yellow taxi driver in the city.

This number is in addition to the redress mechanism that Kolkata Traffic Police run through its social media pages.


  1. I called up at this helpline no and the person who picked up the phone clearly told me that its not a taxi complaint helpline no. Strange now where the passengers will move their grievance? The number has been just posted as a formality not to seriously help the passengers.