Kolkata: Passengers onboard a Metro Railway train today burst into a protest following the malfunctioning of the air-conditioner in a coach during the peak morning office hours.
The incident took place at Shobhabazar-Sutanuti Metro station in north Kolkata around 10 this morning.
According to some of the passengers who were travelling in the New Garia-bound train, the AC in one of the eight coaches of the train was malfunctioning right from starting of the journey from Dum Dum Metro station.
As the train entered Shobhabazar station around 10 am, the AC stopped functioning altogether and the lights in the coach also went off. As a result of this, a passenger pressed the emergency button installed in the coach to draw the attention of the train driver.
Following this, the driver did not resume the journey after the scheduled halt at the station and instead, asked the Railway Protection Force (RPF) personnel deployed at the station to pursue the passengers to vacate the affected coach.
With many of the passengers bound for office in the central business district of Kolkata, they refused to vacate the coach and complained that malfunctioning of AC in Metro trains has of late become a routine affair.
Several passengers, including those from other coaches, got down on the platform and started shouting their anguish at the RPF personnel and the station staff. Unable to contain the protest, the Metro authority finally urged all the passengers to vacate the malfunctioning train.
The empty train then left for New Garia car-shed of the Metro Railway for repair. As a result of the protest by the passengers, several Metro trains got stranded at various stations. The train services resumed at 10.21 am.